Uncle Salam's Return and Refund Policy
At Uncle Salam’s, we are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your shopping experience remains positive.
Return and Refund Policy
- Eligibility for Returns
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Perishable goods, personalized items, and sale items are not eligible for return.
- Return Period
- You have 10 calendar days from the date you received your item to initiate a return.
- Return Process
- To initiate a return, please contact our customer service team at unclesalams@gmail.com with your order number and reason for return.
- Once your return is approved, we will provide you with instructions on how to return your item.
- Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within 9-10 business days.
- Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at unclesalams@gmail.com.
- Contact Us
- For any questions or concerns regarding returns and refunds, please contact our customer service team at unclesalams@gmail.com or 0314 2145538.
Thank you for shopping with Uncle Salam’s. We appreciate you and are here to help ensure your satisfaction.
